Customer Support

Talk to Reel People

Customer Support Department

1-208-562-1310, Ext. 107
7am-3:30pm, Mon-Fri MST

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For any general inquiries or to learn more about our product, please contact our customer support department. We’ll help answer any questions you may have.

Compatibility

Several generations of our reels are compatible to other varying generations. View the compatibility chart for specific spool interchangeability here.

 

FAQs

Where are your reels made?

Our reels are assembled and quality controlled at our warehouse in Boise, Idaho.  All of our machined reels (Guru Series II, Guru HD Series II, Speedster, Speedster HD, Litespeed Series IV,  Force SL Series II, and Arx) use components manufactured by our U.S.-based machining partners.   Liquid and Remix use both U.S. and overseas manufactured component parts. Components integral to the drag system are U.S.-Manufactured.

How do I remove the spool on my reel?

Hold the reel in your hands with the drag knob facing you. Place your finger tips around the edge of the reel case and place your thumbs in the ports against the spool. Push the spool away from the case. You will feel the reel “click” as the o-ring unseats from its groove. Withdraw the spool from the body. Please watch our instructional video that will visually walk you through this process.

How do I change the retrieve on my reel?

Important: Do not remove the drag knob or the black nut with two small holes in it. First, with the drag knob facing you, remove the spool (by holding the edge of the case with your fingers push your thumbs through the ports of the case and push the spool out). Put the spool aside. Holding the frame/case in your hand, unscrew the black cap with gear teeth at the end of the center cylinder. The clutch should fall out (tap lightly on flat surface if necessary). Flip the clutch over and reinstall. Female notches on the clutch must fit into male notches inside the cylinder. To ensure the clutch is fully seated and notches are properly engaged, use your pinky, ball point pen or similar clean tool to rotate clutch as necessary. Reinstall the cap by hand. Please watch our instructional video that will visually walk you through this process.

I have an LP reel that needs repair, do you have any spare parts?

Late in 1998, we acquired Lamson from Sage Manufacturing. The LPs were discontinued and the remaining stock was sold. We are sorry to inform you that we no longer repair or have parts for LP reels and spools. Here are some options for you: • You can purchase a Speedster, Guru, Remix or Liquid reel at 50% off retail price. If you are interested in returning your older reel and taking advantage of our upgrade program Download our LP upgrade form. • LP reels can be repaired by Bill Archuleta of Archuleta’s Reel Works. Bill can be reached by phone at 541-956-1691 or you can email him at [email protected] or view his website at archuletasreelworks.com • If you have a Lamson DCA or Saltwater Series (Bonefish, Permit, Steelhead or Tarpon) reel and would like to inquire on repairs or parts the original manufacturer, Sage Manufacturing, can be reached at: 888-848-7243 or [email protected].