Warranty Repair Department
1-208-562-1310, Ext. 111
7am-3:30pm, Mon-Fri MST
Warranty or Parts Questions?
If you need parts or have other technical questions, for quickest service please send your requests or questions via the form on the left.
Our warranty is valid for the lifetime of the original purchaser of a reel against any defect in material or workmanship. This warranty applies to parts and labor, and does not cover damage due to misuse, improper maintenance or modification. This warranty is limited to repair or replacement at our option. We will fix and ship your reel promptly so that you may enjoy fishing with your Waterworks-Lamson reel. If you need to return a reel for repair please refer to the instructions and return form below. Please print and fill out the following form. To insure proper return of your reel please print clearly on the form.
*Note: Repair parts or color may not match the original reel.
Reel Return Procedure
LP Upgrade Program
Waterworks-Lamson offers an upgrade program to all purchasers of old Lamson LP reels. When you send in your LP reel, you have the opportunity to purchase a Waterworks-Lamson Speedster, Guru, Remix or Liquid for 50% off of the retail price. If you are interested in taking advantage of this program, you may find out more here. Once your old reel is received and confirmed we will process your order.
Several generations of our reels are compatible to other varying generations. View the compatibility chart for specific spool interchangeability here.