Warranty

A REEL (AND ROD) LIFELINE

Our lifetime warranty is valid for any defect in material or workmanship for the original owner of a reel or rod. This warranty applies to parts and labor, but doesn’t cover damage due to misuse, improper maintenance, or modification. This warranty is limited to repair or replacement at our discretion, and repair parts or colors might not match the original reel. Put it back in our hands. We’ll get you a quick fix, so that you can get right back on the water.

REPAIRS

Stuff happens on the water.  We are here to back you up when things don't go as planned.  Send in your Rod or Reel for repair and we will have it done within 2 weeks of arriving at our warehouse.  If you have a trip coming up or a tighter deadline please reach out and we will do whatever we can to get your repair done.  Reel repairs are a flat $35 and Rods are a flat $50, which covers the cost of parts and return shipping.  Some exceptions may apply.  

HOW TO RETURN A REEL

  1. Box the reel with this return form» (Print clearly please.)
  2.  Send the frame and spool (a complete repair can’t be made without the entire reel)
  3. Remove the line if possible. If not, make sure the line is wound tightly and secured on the spool. We try to protect line, but aren’t responsible for any damage to the line if it’s not removed.
  4. Ship it, along with our flat $35 reel warranty s&h fee, to…

Waterworks-Lamson
Attn. Warranty-Repair Dep’t
2756 S. Cole Road – Ste #110
Boise, ID 83709

HOW TO RETURN A ROD

  1. Put all four pieces in a rod tube with this return form» (Print clearly please.)
  2.  If the rod is Center Axis, do not return the reel with the rod. (If the problem is with the Center Axis reel, remove the reel and follow return instructions for a reel.)
  3. Once we receive the rod, we pledge to fix or replace and have the rod on its way back to you in one week or less.
  4. Ship it, along with our flat $50 rod warranty s&h fee, to…

Waterworks-Lamson
Attn. Warranty-Repair Dep’t
2756 S. Cole Road – Ste #110
Boise, ID 83709

INTERNATIONAL ASSISTANCE

  • For Warranty questions regarding purchases made in New Zealand & Australian please reach out to Manic Tackle Project
  • For Repair or Warranty questions regarding purchases made in Europe or Russia please reach out to Flyfish Europe
  • For Repair or Warranty questions regarding purchases made in Japan or South Korea please reach out to Maverick

WATERWORKS-LAMSON REELS
MAINTENANCE AND OPERATION

 Spool Removal

Change Retrieve Direction

Maintenance